Our support team is accessible seven days a week so you can get advice straight from our partners, developers and directors, who know our software inside out.
Pay as you go, or subscribe to a monthly support plan that offers access to our specialists at a set fee.
Partner Support
If your software was installed by a certified partner, this team should be your first point of contact for any software support and for all on-site support requirements. If you are unable to get hold of your certified partner, our help desk can assist, seven days a week. This is a paid service.
Maintenance and support plan
Get quick answers to your questions seven days a
week, from 8am to 7pm Monday to Friday, 8am to 1pm Saturday. Access our
software maintenance plan, plus one hour of telephone, email and remote
access support via our help desk – all at a set monthly fee. After hours
support will be charged for time taken and depending on the nature of
the call, and available resources this may be re-assigned to the general
support team on Monday morning.
Set-up of hardware, on-site support and staff training are not covered
by our help desk under this plan. Your certified partner is the best
point of contact for hardware and on-site support.
Enquire about this plan
After hours phone support
We know that business doesn’t just happen from
nine-to-five, so our afterhours support experts are here to help, seven
days a week.
After hours calls will be charged for time taken by the afterhours
support person, however depending on the nature of the call, and
available resources, this may be re-assigned to the general support team
on Monday morning.
Software maintenance plan
All Infusion Business Software packages come with a software maintenance plan, which includes quarterly software updates. The latest version of your software and all updates can be downloaded online. Please review the supplied release notes and installation instructions prior to upgrading.
Help desk support
Our help desk team is available seven days a week, between 8am and 7pm. This is a paid service.
NZ clients call: 0800 424 948 or email: support@infusionsoftware.co.nz
Cost: $37.50+GST / 15 minutes or included in our maintenance and support plan.